If the Client fails to show or cancels less then 48 hours before a course or dive or snorkel trip, or joins it after the start, or leaves it prior to its completion, no refund will be made, unless by prior agreement between Freeway Scuba Diving and the Client that only a portion of the course or dive or snorkel trip is to be undertaken.
For Christmas & New Year (December 20th to January 15th) and Easter season, the cancellation notice is extended to 7 days before the activity. If the Client cancels his/her activity, the deposit is not transferable to any other person.
In case of a no show or a cancellation made on the same day as the tour is being taken, the customer accepts to pay the FULL amount of the cancelled tour.
Cancellations due to sickness or other medical conditions preventing client from doing the activity require a written statement of a doctor, in which case we will do everything possible to reschedule without extra cost. If rescheduling isn’t possible at that time, the client shall receive a full refund for the deposit made.
If a diver cancels his/her dive course, a refund will not be issued for the eLearning or books provided.