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Refund & Cancellation Policies

As a customer, we ask for a deposit for your dives. However, we know that things can happen before or when on vacations. We are 100% clear with our refund and cancellation policy. There are no hidden rules or small print.

Modifications of your reservation

You are able to change your activity date at the discretion of Freeway Scuba Diving, free of charge and subject to weather and availability, with a 48 hours notice.

Cancellation by the Customer

If the Client fails to show or cancels less then 48 hours before a course or dive or snorkel trip, or joins it after the start, or leaves it prior to its completion, no refund will be made, unless by prior agreement between Freeway Scuba Diving and the Client that only a portion of the course or dive or snorkel trip is to be undertaken.
For Christmas & New Year (December 20th to January 15th) and Easter season, the cancellation notice is extended to 7 days before the activity. If the Client cancels his/her activity, the deposit is not transferable to any other person.
In case of a no show or a cancellation made on the same day as the tour is being taken, the customer accepts to pay the FULL amount of the cancelled tour.
Cancellations due to sickness or other medical conditions preventing client from doing the activity require a written statement of a doctor, in which case we will do everything possible to reschedule without extra cost. If rescheduling isn’t possible at that time, the client shall receive a full refund for the deposit made.
If a diver cancels his/her dive course, a refund will not be issued for the eLearning or books provided.

Cancellation by the Company

All our activities are highly weather dependent and Freeway Scuba Diving reserves the right in any circumstances to cancel the tour. In instances where Freeway Scuba Diving cannot provide the tour booked, we will return to the Client all deposits paid or Freeway Scuba Diving may offer the Client an alternative trip. If an alternative trip is refused by the client, Freeway Scuba Diving remains the right to deduct the administrative cost resulting from such transactions.

Alterations to Itineraries

Although every effort is made to adhere to dive schedules and itineraries, Freeway Scuba Diving reserves the right to alter dive schedules and itineraries at any time if it is in the Client’s interest to do so or when forced by weather considerations.
Freeway Scuba Diving will not be responsible for any compensation to the Client if Freeway Scuba Diving is forced to cancel or in any way change trips due to force majeure, natural disaster, adverse weather conditions, traffic congestion or any other external circumstances beyond Freeway Scuba Diving control.

Authority on Tour / Exclusion from Tour

The decision of the driver/ Divemaster / Instructor employed by Freeway Scuba Diving will be final on all matters likely to endanger the safety of the group. Freeway Scuba Diving shall not be responsible for or liable to any Client who commits an illegal or unlawful act in any way. The Client may be excluded from the trip/course without any refund of the trip/tour. If Freeway Scuba Diving considers the Client unsuitable for a trip/tour, it may in its absolute discretion cancel such Client’s booking or decline to carry the Client further if that Client causes danger, inconvenience or annoyance to other clients. If Clients are found to be under the influence of alcohol/drugs prior to an activity tour, the tour will be cancelled with no refund.
We understand that at times, you may find that scuba diving is not for you or your instructor may decide that you need further one on one training to complete a diving program. In this instance you will be offered a snorkel program or to return at a later date. This is at the dive instructors discretion. Refunds will not be issued if you find that scuba diving is not for you or if the dive instructor recommends that you return when your swimming skills or confidence in water is more advanced.

Equipment liability

It is understood that the client takes full responsibility for all the rental equipment being provided by the shop for their tours/ dive courses. Therefore, any equipment being lost or damaged for misuse during the tours will be paid for the customer.

Weights-. $2.50 usd/ pound
Weight belt: $10 usd
BCD, reg: depending on the damage/ brand of the equipment

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